Rapid research program
Challenge: Scale research impact across 4 specialist pillars (Legal, Risk and Compliance, Marketing, and Procurement and Commercial Solutions).
Impact: Launched and grew a rapid research program
Role: UX Researcher program manager
Establish program
Anticipating the need for more research, I created a rapid research program that supports 14 UXRs. I defined and scoped the program’s mission, roles and responsibilities, and logistics.
Beta test
I hired and onboarded a researcher into these four complex spaces. I oversaw their first few projects and iterated on the program based on lessons from those first few weeks. For example, I learned a project well defined from the outset is critical to prevent scope creep.
Operationalize
Settling in on a more solid foundation, I established a cadence of 3 week turnarounds (from project kickoff to execution to presenting results) and delivering 6 projects a quarter.
Expand
The rapid research program has been such a success, I have now expanded it to two rapid researchers who execute 12 projects per quarter.
Impact
The program I initiated has produced results from usability tests, market research, benchmarks, user interviews, and surveys.
Stakeholders love the program and say it is a key consideration in their quarterly planning.